FAQs

The following questions apply to Marquee Theatre and other venues where Lucky Man Concerts promote events around Arizona.

For specific Marquee Theatre questions, feel free to visit www.marqueetheatreaz.com.

1. Where is Marquee Theatre located?

Marquee Theatre is located at 730 North Mill Ave in Tempe, AZ 85281. On the southwest corner of Mill Ave and Washington Street just north of Tempe Town Lake and the 202 Freeway.

2. Where can I park at Marquee Theatre?

The Marquee Theatre has limited on-site parking for $10.00 per vehicle. Additional parking is available at the high rise parking structure located to the north of The Marquee Theatre (west of Mill Ave and north of Washington Street). Prices vary at this lot.

For parking near other venues, please contact the venue of choice

3. How do I buy tickets for your shows?

Lucky Man Concerts and Marquee Theatre accepts Mastercard, Visa, American Express and Discover.

Normal online, phone and box office processing fees apply for all sales.

Artists are subject to change without notice.

No refunds or exchanges are allowed unless headliner cancels.

Marquee Theatre shows are on sale at www.marqueetheatreaz.com or ticketweb.

Marquee shows-ONLINE

You have the choice to use TICKETFAST or WILL CALL.

TICKETFAST orders allow you to print your tickets NOW.

WILL CALL orders must be picked up at the Marquee box office. Once you’ve ordered your tickets, simply bring a photo ID, your credit card and confirmation # to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the Marquee box office during normal business hours.

Marquee Theatre- PHONE ORDERS

480-829-0607; 480- 829-1300
Tickets can be purchased over the phone Monday – Friday from 12pm to 6pm. Weekend box office hours vary.

All phone orders will be processed as WILL CALL.

Once you’ve ordered your tickets, simply bring a photo ID, your credit card and confirmation # to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the Marquee box office during normal business hours.

We get hundreds of calls a day, so we appreciate your patience. If you hear a busy signal or get the answering machine, please try again at a later time.

THE GOOD OLD FASHIONED WAY

If you would like to purchase tickets in person, they are available at the following outlets.

The Marquee Theatre
730 North Mill Ave
Tempe, AZ
Phone: (480) 829-0607; (480) 829-1300
MAP

*Please note only certain shows will be available for sale at these outlets:

Bookman’s Entertainment Exchange Stores throughout Arizona:

Phoenix
8034 N. 19th Ave.
Phoenix, AZ, 85021
(620) 433-0255
Map

Mesa
1056 S. Country Club Dr.
Mesa, AZ, 85210
(480) 835-0505
Map

Flagstaff
1520 S Riordan Ranch St.
Flagstaff, AZ, 86001
(928) 774-0005
Map

Tucson/ Speedway
6230 E. Speedway Blvd.
Tucson, AZ, 85712
(520) 748-9555
Map

Tucson/ Ina
3733 W. Ina Rd.
Tucson, AZ, 85741
(520) 579-0303
Map

Tucson/ Grant
1930 E. Grant Rd.
Tucson, AZ, 85719
(520) 325-5767
Map

LUCKY MAN CONCERTS SHOWS AROUND ARIZONA:

Lucky Man Concerts shows produced at various other Arizona venues including

Celebrity Theatre, Club Red, Comerica Theatre, Crescent Ballroom, Joe’s Grotto, Last Exit Inn, Mesa Amphitheatre, Mesa Arts Center, Orpheum Theatre, Pub Rock Live, Rebel Lounge, Rhythm Room, Rawhide, Valley Bar, The Van Buren, Talking Stick Arena, Gila River Arena, Club Congress, Rialto Theatre are on sale at www.luckymanonline.com

LUCKY MAN SHOWS ONLINE

Tickets purchased thru www.luckymanonline.com for any venue can be processed using TICKETFAST/ PRINT AT HOME option or WILL CALL.

TICKETFAST/ PRINT AT HOME option orders allow you to print your tickets NOW.

WILL CALL orders must be picked up at the venue box office. Once you’ve ordered your tickets, simply bring a photo ID, your credit card and confirmation # to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the venue box office during normal business hours.

 

LOCAL MAN SHOWS PHONE ORDERS

Available ONLY for Marquee Theatre show by calling
(480) 829-060; (480) 829-1300

Tickets can be purchased over the phone Monday – Friday from 12pm to 6pm. Weekend box office hours vary.

All phone orders will be processed as WILL CALL.

Once you’ve ordered your tickets, simply bring a photo ID, your credit card and confirmation # to the box office on the night of the show and we’ll have your tickets waiting! You may also pick up your tickets in advance at the Marquee box office during normal business hours.

We get hundreds of calls a day, so we appreciate your patience. If you hear a busy signal or get the answering machine, please try again at a later time.

4. How can I be guaranteed tickets for a big show?

Join the Lucky Man Concerts mailing list.

Doing this will allow you to receive email alerts about all upcoming shows, presales, contests, rewards. Be a member of that particular band’s fan club. Most fan clubs hold a limited amount of tickets to their events.

5. Someone else is buying me tickets online, how can I pick them up at Will-Call?

This can be a friend or child of yours. If you are picking up someone else’s tickets for Marquee Theatre shows ONLY, this is what you will need in order to pick them up

1. A copy of the original purchaser’s confirmation email

2. A copy of the original purchaser’s picture ID ie drivers license, school ID, etc. (front and back)

3. A note from the purchaser stating he is allowing you to pick up their tickets.

4. Make sure letter has signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

If you are picking up tickets at WILL CALL for any other venue, please contact the venue box office and discuss their WILL CALL policies.

6. I purchased tickets online or over the phone and had my tickets placed at Will Call, when can I pick them up?

For Marquee Theatre shows ONLY, you can pick up WILL CALL tickets prior to event date or day of event at the Marquee Theatre box office during normal box office hours.

If you are picking up tickets at WILL CALL for any other venue, please contact the venue box office and discuss their WILL CALL policies

7. I lost my tickets / forgot my tickets at home. Help!

For Marquee Theatre shows ONLY, online and phone orders can be processed by TICKETFAST where you can print your tickets upon finishing your order. If you lose or forget your tickets, you can have them re-printed by showing your confirmation number, credit card and ID at the Marquee Theatre box office.

If you chose WILL CALL for your online or phone order or bought tickets at the Marquee Theatre box office, it is VERY IMPORTANT that you are aware, your tickets are non-refundable, non-exchangeable and need to be treated like cash if lost. If you lose your tickets, there is nothing we can do. If you forgot those tickets at home, turn around and pick them up.

If you lost your tickets for any other venue, please contact the venue box office and discuss their lost ticket policy.

8. What does sold out mean?

It means there are no more tickets available to see the show.

9. What types of tickets are sold for shows at various venues?

All venues with the exceptions of Orpheum Theatre, Celebrity Theatre, Comerica Theatre, Talking Stick Arena, Gila River Arena are all GA. This means general admission standing room only and means that there is no assigned seating. There might be some seating available in balcony, mezzanine so review venue ticket information for more details.

Orpheum Theatre, Celebrity Theatre, Comerica Theatre, Talking Stick Arena, Gila River Arena are all fully reserved seating. Occasionally, a portion of main floor might be GA general admission standing room only.

For specific information, please contact the venue of choice.

10. I am in a wheelchair or have a disability? Can you accommodate?

Our staff will always do everything we can to make sure that every patron is comfortable. Our building is ADA compliant.

11. Can I smoke inside the venues?

Marquee does not allow smoking inside but has a smoking patio. Each venue has its own smoking policies.

For more information, please contact the venue of choice.

12. How old do I have to be to see a show?

In most cases, our shows are All Ages, in which case you will not need your ID to get into the show but must be accompanied by a parent/ legal guardian. Some venues might have various age limits.

For more information, please contact the venue of choice.

13. Why do I need ID? I’m not going to drink.

Most of our shows are All Ages, in which case you will not need your ID to get into the show but must be accompanied by a parent/ legal guardian. On occasion when events are 16+, 18+ or 21+, proper State Of Arizona ID is required. No school ID’s will be allowed. Some venues are also 21+.

14. I am a parent and am extremely concerned about letting my child go to a show there. Make me feel better.

Feel free to email tom@luckymanonline.com and he will review our safety/ security measures to ensure you feel comfortable. We realize only you can decide if going to a concert is appropriate for your child. You can always stop down and take a look around and see the Marquee Theatre for yourself during normal business hours, or even better, share the excitement of going to a concert with your child. We are an All Ages venue and have very strict wristband policies and strictly enforce the legal drinking age.

For shows at other venues, email tom@luckymanline.com and he can assist or put you in contact with the venue of choice.

15. Do you have a bar inside?

Yes! All venues have full bars.

16. What is your photo policy?

Our policy is that you are allowed to bring in cameras. However, that may differ from the band’s policy and the band’s policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade.  We do not allow video cameras, tablets or iPads to be used as cameras.

For camera policies for other venues, please contact the venue of choice.

17. Can I bring in a backpack, messenger bag, camelbacks, bota bags? What about a coat check?

Sorry, we do not allow large bags larger than 10” x 10” nor any messenger bags, camelbacks, bota bags, etc. Also, we do not have a coat check.

For bag policies for other venues, please contact the venue of choice.

18. Can I rent out the Marquee Theatre for a private party or wedding?

You certainly can. Go to our RENTAL page under INFO on www.marqueetheatreaz.com or email james@luckymanonline.com for more information.

For rental information for other venues, please contact the venue of choice.

19. Do you have an ATM?

Yes we do, located in the lobby. Please note, the ATM machines do have a processing fee for cash advances.

For ATM information for other venues, please contact the venue of choice.

20. Do you serve food?

Yes, we serve pizza and or hot dogs at most events.

For food information for other venues, please contact the venue of choice.

21. I am coming in from out of town for your show, where should I stay?

The cheapest hotel near The Marquee Theatre would be the Best Western on Scottsdale Road just south of Curry Road. Additional hotels are available in downtown Tempe (Marriott, Tempe Mission Palms, etc.)

For hotel information near other venues, please contact the venue of choice or google maps.

22. What is your re-admission policy?

Re-entry is not allowed. We will obviously make exceptions if a special situation occurs.

For re-entry polices for other venues, please contact the venue of choice.

23. Do you have a dress code?

Clothing is required, the style is up to you but no gang apparel.

For dress code information for other venues, please contact the venue of choice.

24. Can I bring my gun, brass knuckles, knife, wallet chain, caribiner, gum, sharpies, drugs, drug paraphernalia, selfie tickets, outside food and drinks to the concert?

Safety is our number one priority at our events. By entering the venue, you agree to allow venue security do a full body pat down, use metal detectors, have you empty your pockets, open their purses, et. We want all patrons to have an enjoyable time at the Marquee Theatre…
But, due to the extent that some of these items can be used as weapons, we cannot have them in the theatre.

You would be surprised what some people try to bring in to shows…

We do not allow any items / actions that could interfere with public safety. When you come to a show you are always given the option of returning such items to your car, but if you elect not to do so, we take the items and do not return them, no matter how much crap you give us.

Also, we do not allow gum because of the amount of used gum that winds up on our floors, windows, walls.

Also, we do not allow sharpies since our bathroom stalls get marked up routinely with obscene and or gang related language.

We do not allow drugs for obvious reasons.

We also do not allow selfie sticks, outside food and drinks.

25. Is there public transportation available to patrons?

Marquee Theatre has a light rail stop about 100 yards to the northwest of the Marquee Theatre on Washington Street west of Mill Ave. There is also a bus stop on Mill Ave south of Washington Street. Also, on occasion, pedal taxis are on site at the conclusion of events.

For public transportation near other venues, please contact the venue of choice.

26. Do you have any loyalty program, rewards program, etc?

We are in the process of reviewing various programs that we hope to roll out January 1, 2018.

27. What if my question is not listed?

If you have any other question we have not listed, feel free to visit www.marqueetheatreaz.com or call the Marquee Theatre box office during normal business hours.

Thanks for being a music fan and we hope to see you at an upcoming event.

 

Respectfully,

Lucky Man Concerts Management